Refund policy

Return and Refund Policy

At Verity Pet, we want you to feel confident in your purchase. If something isn’t right, please contact us and we’ll work with you to make it right.

Standard Returns

We generally process returns as refunds rather than direct exchanges.

Eligible items may be returned within 30 days of delivery.

To begin a return, please contact Verity Pet before sending anything back. This allows us to provide the correct return instructions and ensure your return is properly associated with your order.

Returned items must be unused, in their original condition, and include original packaging and components when applicable. Items that have been used, opened, damaged, or otherwise cannot be resold may not qualify for a refund.

Return shipping for standard returns is the responsibility of the customer.

Once your return is received and inspected, we will notify you whether the return has been approved. Approved refunds will be issued to the original payment method.

Original shipping charges are generally non-refundable.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong item, please contact Verity Pet as soon as possible and provide your order number and photos of the item and packaging when applicable.

We will review the issue and, when appropriate, provide a replacement, refund, or return shipping instructions at no additional cost to you.

Pet Food and Other Consumable Products

For health, safety, and quality-control reasons, opened or used consumable products, including pet food, treats, supplements, and grooming products that have been opened or used, are not eligible for standard returns.

If a consumable product arrives damaged, defective, spoiled, contaminated, or incorrect, please contact Verity Pet so we can review the issue and determine the appropriate resolution.

Manufacturer or Fulfillment Partners

Products purchased through Verity Pet are supported by Verity Pet regardless of how an order is fulfilled. You do not need to contact an individual manufacturer, supplier, or fulfillment partner to request a return or refund.

Verity Pet will coordinate the appropriate resolution with our fulfillment or supplier partners when necessary.

Order Cancellations

Orders may be cancelled only before fulfillment has begun. Once an order has been fulfilled or shipped, it is subject to our standard return policy.

Final Sale Items

Items specifically identified as final sale are not eligible for return or cancellation, except where otherwise required by applicable law.

Refund Timing

Once an approved return has been received and inspected, refunds are generally issued to the original payment method. Your bank or payment provider may require additional time to post the refund to your account.

Verity Pet reserves the right to decline returns that do not meet the requirements of this policy, except where otherwise required by applicable law.

Questions

If you have questions about a return, refund, damaged item, or order issue, please contact Verity Pet before sending anything back.